Service Policy

1. Introduction and Scope
Welcome to Crystalhaveneu (hereinafter referred to as "we" or "us"). These terms govern your use of our online store and the purchase of our indoor and outdoor furniture. By accessing our site, you agree to comply with these terms. We provide high-quality furniture solutions exclusively through our online platform to customers within the specified territory.

2. User Accounts and Website Responsibility
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password. We reserve the right to refuse service or terminate accounts if any activity violates these terms. We strive to ensure the website is accessible at all times but are not responsible for temporary technical interruptions.

3. Products, Inventory, and Pricing Rights
We make every effort to display the colors and images of our furniture as accurately as possible. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to limit the sales of our products to any person or geographic region. We do not warrant that the quality of any products purchased will meet your expectations, although we strive for excellence.

4. Orders and Payments
An order is considered accepted once you receive a confirmation email. We accept payments via major credit cards, including Visa and MasterCard. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our online store.

5. Shipping Policy
Shipping Range: We only support delivery within the United States. Other countries are not supported for delivery at this time.
Shipping Fees: Orders of $200 or more (including exactly $200) qualify for free shipping. For orders under $200, a flat shipping fee of $2.99 will be charged.
Handling Time: Orders are processed within 1 to 3 business days.
Transit Time: Delivery typically fluctuates between 5 to 8 business days.
Shipping Methods: Our primary logistics partners include UPS, FedEx, and DHL.
For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Order Cancellation
Cancellation Conditions: Orders that have not been shipped within 48 hours of placement can be cancelled directly. Orders exceeding 48 hours or those that have already been shipped cannot be cancelled. In such cases, please wait for the delivery and contact us to initiate a return and refund.
Refunds: Refunds will be issued to the same payment method used for the original purchase.
Processing Time: Once the return/refund criteria are met, the refund will be returned to the bank card (Visa, MasterCard) used at the time of payment. We estimate the refund will arrive within 1-5 business days, depending on the efficiency of the respective banking institution. Please contact us if the refund is overdue.
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds
Exchange Conditions: Exchanges are applicable within a 45-day window from the date of delivery if the item is in its original condition.
User Actions: To initiate a return or exchange, please contact our support team with your order number and reason for the request.
Process: Once your request is reviewed, we will provide instructions for returning the item. Upon receipt and inspection, we will process the exchange or refund.
Refund Method: Refunds will be processed through the original payment institution (such as Visa, MasterCard) and returned to the same payment method used during purchase.
Timeline: After the return is confirmed, the refund will be sent to your bank card (Visa, MasterCard). Arrival time is estimated at 1-5 business days based on bank processing.
For more detailed information on the return and exchange process, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We value your privacy and handle your data in accordance with high security standards. Please review our Privacy Policy to understand how we collect and use your information.

9. Disputes and Governing Law
Any disputes arising from the use of our website or the purchase of products shall be governed by the laws of the State of Michigan, United States, without regard to conflict of law principles.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is our property or the property of our content suppliers and is protected by international copyright laws.

11. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use our website. Our total liability shall not exceed the amount paid for the specific product in question.

12. Modification of Terms
We reserve the right to update, change, or replace any part of these terms at any time. It is your responsibility to check our website periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

13. Prohibited Use
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to infringe upon our intellectual property rights or the rights of others.

14. Force Majeure
We shall not be held responsible for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, logistics disruptions, or technical failures.

15. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these terms.

16. Contact Information

Address: 2457 Lawley St #1, Detroit, MI 48212, United States
Phone: +1 (313) 759-2151
Email: solutions@crystalhaveneu.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)