Privacy Policy

 

1. Scope of Application

This policy applies to all personal information collected through our online store regarding the sale of indoor and outdoor furniture. It covers interactions through our website, including order placement and communication. We operate exclusively as an online store and do not maintain physical retail locations.

2. Information Collection via Cookies

We use cookies and similar technical means to collect information about your browsing behavior and device. These technologies help us recognize your browser, track how you interact with our pages, and remember your preferences to provide a smoother shopping experience.

3. Information Use and Sharing

We use the information collected to process your transactions, manage your account, and provide customer support. We share your data only with essential partners necessary to complete your request, such as logistics providers for furniture delivery and payment processors. We do not sell your personal information to others.

4. Data Storage and Cookies (User Right to Know and Authorization)

Your data is stored securely for as long as necessary to fulfill the purposes outlined in this policy. By using our website, you are informed that we use cookies. You have the right to authorize or refuse the use of non-essential cookies through your browser settings or our consent banner. Please note that disabling certain cookies may affect the functionality of our online store.

5. User Rights

You have the following rights regarding your personal data:

  • Access and Modification: You can request to view or update your personal information at any time.

  • Deletion: You may request that we delete your personal data, subject to certain legal retention requirements.

  • Withdrawal of Consent: You have the right to withdraw any consent previously granted for data processing activities.

6. Legal Basis for Data Processing under GDPR

In accordance with the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:
Performance of a Contract: To process your orders, facilitate shipping, and provide the furniture products you have purchased.
Explicit Consent: Used specifically for newsletter subscriptions and marketing communications you have opted into.
Compliance with Legal Obligations: To fulfill requirements related to tax, accounting, and regulatory reporting.
Legitimate Interests: To improve user experience on our website and to monitor and prevent fraudulent activities.

7. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Access to your personal information is restricted to those who need it to perform their specific tasks.

8. Policy Updates

We may update this policy periodically to reflect changes in our practices. Any changes will be posted on this page. We encourage you to review this policy regularly to stay informed.

9. Contact Information

If you have questions regarding this policy or wish to exercise your rights, please contact us using the information below:

Address: 2457 Lawley St #1, Detroit, MI 48212, United States
Phone: +1 (313) 759-2151
Email: solutions@crystalhaveneu.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)